Shipping & Refund Policy

How many days does it take to ship the order?

Once we are done with the making (takes about two weeks), we generally ship within same business day. As a confirmation, you will also get an email with detail like tracking id, courier partner name and their web link to track your shipment status.

Is shipping free?

Yes, Across India it’s free.

How many days does it take to receive the parcel at my door steps?

Actually it depends upon the pin-code of your destination. We use all major courier services like Blue Dart, DTDC, DHL, Trackon, Indian speed post (government postal service) and depending on the pin-code it may take anywhere from 2 to 4 working days from the date of dispatch.

What if shoes do not fit?

All the Custom Made shoes comes with 100% remake guarantee. If our shoes do not fit, please let us know within 10 days of receiving the shoes and we are here to help and we will correct or make a new pair of shoes for you. Please drop us an email at and we will call you to discuss. However, note after 10 days time we will not be able to accept any correction request.

Will you pick the shoes from my location?

Right now we don't do reverse logistics. You have to courier the product to us from your side. Please pack them well to avoid any transit damage. We advise not to throw outer corrugated box immediately as it can be reused for logistics.

What if I want to exchange the shoes for whatever reason?

In case of Custom Made or Made to Order, we do not allow exchanges for casual reasons as we have crafted a pair of shoes for you only. However, if there is any fitting issue, we are here to correct in your ordered shoes.

What if I want refund?

If there is any issue, we are here to resolve. We will not be comfortable to refund when we craft the pair of shoes on your requirements (Custom Made). However, you will be blown away with our services and emphatic nature and we will not settle till you get your perfect pair of shoes.


Need help? Or don’t find answer to your question. We always look forward to hear from you.

Please drop us an e-mail at